The settings below are related to the Messenger app.

Installation #

Manual sync mode

• Create a new account at https://developers.facebook.com/ or login with your existing account.
• Create a new app and choose Other as the app type. Then select Business. Enter a name for the app and skip selecting any Business portfolios. 
• From the menu on the left side, click on Add product. Choose Messenger. 
• Under the Configure webhooks section, click on Configure.
  • Retrieve the Callback URL from Settings > Messenger > Messenger and Instagram settings > Get configuration URL.
  • Set the Verification Token in Settings > Messenger > Messenger and Instagram settings > Secret key and save the changes, then use it to verify the webhook. 
  • In Webhook Fields select the following: inbox_labels, message_deliveries, message_echoes, message_reactions, message_reads, messages, messaging_account_linking, messaging_handovers, messaging_optins, messaging_policy_enforcement, messaging_postbacks, messaging_referrals.
• In the Generate access tokens section, click on Connect. Select the pages you want to sync and complete the process.
  • Under the Webhook Subscription column, click on Add Subscriptions. Choose the scopes you want: messages, messaging_postbacks, messaging_optins, message_reads, and message_echoes.
  • In the Tokens column, click on Generate. Copy the access token provided and paste it into Settings > Messenger > Facebook pages.
  • Copy the Page ID and Page Name and paste them into Settings > Messenger > Facebook pages.
  • Repeat these steps for all pages. 
• Save the changes and you’re done. The final step is to put the app in Live mode.
• If you want to sync Instagram as well, follow these steps:
  • From the menu on the left side, click Messenger > Instagram settings.
  • In the Configure webhooks area, click on Configure. Repeat the same step you previously took for Messenger.
  • Under the Webhook Subscription area, click on Add Subscriptions. Select the following scopes: messages, messaging_postbacks, messaging_optins, messaging_seen.
  • Enter your Instagram ID in Settings > Messenger > Facebook pages > Instagram ID. To get it, open your web browser and enter the following URL: https://graph.facebook.com/FACEBOOK-PAGE-ID/?access_token=ACCESS-TOKEN&fields=instagram_business_account. Replace FACEBOOK-PAGE-ID and ACCESS-TOKEN with the corresponding Page ID and access token from the Facebook page linked to Instagram.
  • Save the changes and you’re done. The final step is to put the app in Live mode.
• Your app must be in Live mode. To do that, your app must be submitted for review and approved by Meta. You can use the text at and a video like for the review process. Please note this process is not covered by our support. If you require assistance, you can hire us.