Knowledge base articles provide instant answers to customers to help reduce customer support volume. To manage the articles, go to Settings > Articles. Articles support HTML code, which can be used to add images, videos, and other content. Here are some HTML code examples that you can use:

Display articles

• The articles can be shown in the chat dashboard by enabling them from the Settings > Chat area.
• The articles can be shown in a dedicated page by inserting the code <script>var SB_ARTICLES_PAGE = true;</script> into any page showing the chat. To set the location of the articles area Enter the code <div id=”sb-articles” class=”sb-loading”></div>. If you’re using the WordPress version you can use the shortcode [sb-articles].
• Alternatively, articles can be shared via the rich message shortcode, [articles].

More information

• Translate the categories from Settings > Translations by adding the translation name and its translation. The original translation name must be in English.
• If you use categories, all the articles must be assigned to a category.
• If there is at least one translated article in the user’s language, only the translated articles are displayed.
• If some block is not saved, e.g. text block, disable all browser extentions and try again.
• Articles are synchronized automatically with the Dialogflow knowledge base if the Artificial Intelligence app is installed.
• You can create an internal chat link to an article with the button rich message.
• You can create a link to a specific article with the URL attribute article=ID, replace ID with the article ID. Example: https://parrotgpt.ai/articles-demo?article=Ucsx6.
• You can create a link to an article category with the URL attribute category=ID, replace ID with the category ID. Example: https://parrotgpt.ai/articles-demo?category=LnNaZ.
• The articles are always included into the training of your OpenAI chatbot.