Instagram

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To link Instagram to your Facebook page and ParrotGPT follow the steps below.

Enter the Settings area of your Facebook Page and click Left Menu > Instagram (https://www.facebook.com/YOUR-PAGE-SLUG/settings/).
Click Connect account and complete the setup.
Sync Messenger with ParrotGPT again and you’re done.

More information #

If you don’t receive Instagram messages make sure to enable Settings > Privacy > Messages > Connected tools – Allow access from your Instagram mobile app. Also, make sure your Instagram account is not setup as a professional account, it must be a business account.
If you don’t receive Facebook Messenger messages, make sure that the Facebook page does not send automated replies, such as the welcome message.
In case you encounter duplicated messages or an ongoing chat cycle between the chatbot and Instagram messages, you are facing a problem due to the presence of two ParrotGPT installations or ParrotGPT Cloud accounts that are both synchronized with the same Instagram account. To resolve this, access the second ParrotGPT admin area, navigate to Settings > Messenger > Facebook pages, remove the Instagram ID value and save the changes.
Every ParrotGPT user has only 1 Facebook and Instagram conversation.
ParrotGPT rich messages are automatically converted to Facebook rich messages when possible, some part of the rich message could be removed or changed.
Only private Facebook messages will get sent to your team inbox. If someone posts a Facebook message on your wall it won’t appear in your team inbox.
When someone sends a message to your company Facebook page or Instagram account they will get designated as a lead in ParrotGPT. You’ll only be able to see the user’s Facebook or Instagram name and profile picture.
Messenger conversations and messages are compatible with routing and queue.
The chatbot is supported. The human takeover feature is supported.
The supported AI features include language detetction, spelling correction, multilingual via translation, Google search.
If the chatbot is enabled, it is necessary to deactivate any automatic replies on Facebook Messenger, such as the welcome message.
The follow-up message is supported, but the delay setting is ignored, the message is sent instantly.
The offline message is supported, but the timetable is not sent.
Only 1 Facebook account can be synchronized, to link pages from multiple Facebook accounts, the account synchronized in ParrotGPT must be an admin of all Facebook pages of the other Facebook accounts.
Using this integration of Instagram and Facebook Messenger comes at no additional cost.
If the message exceeds 1000 characters, only the initial 1000 characters will be transmitted due to the character limit.