Desktop notifications #

• Desktop notifications are not sent if the user is viewing a page with include the chat (the user browser is open and visible, and the active page contains the chat).
• Desktop notifications are not supported on iPhone and iOS devices.
• Desktop notifications work only for secure URLs that use HTTPS (not HTTP). Your ParrotGPT admin URL must use HTTPS.
• When Push notifications are active, they replace desktop notifications.
• If desktop notifications aren’t working, try the solutions in the Push notifications section.

Sound notifications #

• Sounds work only after the user or agent interact with the document (the user or agent clicked somewhere).
• If the sound settings are on All messages, a sound will play for each new message or conversation, but only when the admin area is closed or minimized. On the other hand, if the setting is set to Always All messages, a sound will play for every single message and conversation, even when the ParrotGPT is open.