The settings below are related to the Zendesk App.

Installation #

• Get the domain from the URL of your Zendesk admin area, copy the first part of the URL: https://domain.zendesk.com/. For example, the domain of https://parrotgpt.zendesk.com/agent/get-started/ticketing-system/ticketing-intro is parrotgpt.
• Get the API key from Left menu > Admin > Channels > API > Settings. Click Add API token. 
• The email is your Zendesk account email.

More information #

• Tickets converted by ParrotGPT are automatically synchronized when new messages are sent and received in ParrotGPT , and they are linked to an existing Zendesk user if any, otherwise a new Zendesk user is created.
• ParrotGPT links Zendesk users to ParrotGPT users via email or phone number.