Embed Customer Ticket Area – ParrotGPT

Embed a Customer Ticket Area Everywhere

With the Tickets App, you can add a customer ticket area to your website so your customers get immediate help from a single interface, in whatever form they prefer.

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Handle all LINE bot messages directly in ParrotGPT for streamlined communication and efficiency.

Tickets System

Include a professional ticket area on your website and provide support where your customers are.

Chatbots, Slack, and More

The first ticket system on the market powered by chatbots and Slack. For more efficient support.

Great UX

Human-centered design. Clean and minimal. Responsive. Beautiful animations. RTL and more.

Fast and Simple Ticket Creation

Your customers can submit tickets in seconds. No superfluous functions, just a clean and simple interface. Customize fields on the ticket form and add built-in fields like departments.

Login and Registration

Require that customers register or login before sending tickets. Or, leave it open to any visitor. Personalize the form with custom fields and display an optional privacy consent acceptance form.

Lots of Information

Automatically display useful information to your customers, such as lists of attachments, agent online and typing status and agent location and local time. You can also choose which information to display.

Chat Settings Support

Most chat settings also work in the ticket area. This includes features like Slack, chatbots, the timetable, notifications, sounds, articles and more.

Google ReCaptcha

Permanently block bots and protect your ticket area from spam and abuse with Google ReCaptcha.

Infinite ticket areas

Create as many unique ticket areas as you want via API. Each panel can use its own settings.

Email confirmation

Option to send a confirmation email after creating a new ticket or chat conversation.

Responsive Layout

The widget automatically adjusts its design and layout to fit the container or device width.

Fast and Easy Installation

Ready to use immediately. Just insert the script link or the WordPress shortcode and you're ready to go.

Customization Options

Customize the layout and functionalities of the widget and choose elements to display or hide.

Messaging Channels Integrations

Messenger & Instagram

Read, manage and reply to all messages sent to your Facebook pages directly from ParrotGPT, and keep your communication in one place.
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WhatsApp Business

Lets your users reach you via WhatsApp. Read and reply to all messages sent to your WhatsApp Business account directly from Chat Dashboard.
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Twitter

Read, manage and reply to all messages sent to your Twitter account directly from chat dashboard, and keep your communication in one place.
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Telegram

Telegram

Connect your Telegram bot to ParrotGPT to read and reply to all messages sent to your Telegram bot directly in chat dashboard.
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Google My Business

Lets your users reach you via Business Messages. Read and reply to all messages sent from Google Search and Maps from Chat Dashboard.
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Slack

Communicate with your users right from Slack. Send and receive messages and attachments, use emojis, and much more.
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Viber

Viber

Connect your Viber chatbot to ParrotGPT to read and reply to all messages sent by users to your Viber chatbot directly in chat dashboard.
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WeChat

Read, manage and reply to all messages sent to your WeChat Official Account directly from ParrotGPT, and keep your communication in one place.
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Tickets

Tickets

Provide help desk support to your customers by including a ticket area, with all chat features included, on any web page in seconds.
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Zendesk

Zendesk

Automatically sync Zendesk customers with ParrotGPT, view Zendesk tickets, or create new ones without leaving chat dashboard.
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Opencart

Opencart

Increase sales and connect you and sellers with customers in real-time by integrating OpenCart with ParrotGPT.
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Line

Line

Connect your LINE chatbot to ParrotGPT to read and reply to all messages sent by users to your LINE chatbot directly in chat dashboard.
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Bot Features

Smart Chatbots Powered by Google Dialogflow & OpenAI ChatGPTs

Speed customer resolutions and automate conversations by engaging one of the most advanced forms of artificial intelligence in the world. This can be done easily in just a few minutes

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Ready-To-Use Templates

When creating a chatbot, taking the first step can be hard. To make it easier, Dialogflow provides a set of ready-to-use bot templates, each capable of replying to general questions

Bot Actions

TGive your chatbot the ability to perform actions on behalf of the user like sending an email, open an article, change the department, and more. For the full actions list click

Google Search & Assistant

Give your chatbot the ability to search for answers on Google and your website via Google search. The bot also uses your articles, Google Assistant, or Knowledge Base questions and answers automatically
Support Automation

The all-in-one Inbox for teams

Bring your customer conversations together. Empower customer service agents to support customers more efficiently, without compromising on customer experience.

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Bot Reply & Human Takeover

The bot is a virtual agent that replies autonomously to visitors' messages when it knows the right answer. When it can't access the correct response, a human agent will reply and take control of the conversation

Email Piping

Use piping to reply to user messages from your email inbox and convert emails to tickets. Users can reply to agents by email as well! Setting this feature up does not require any server-side configuration

Smart Reply

Smart Reply saves agents time by suggesting quick responses to agent messages in real-time using artificial intelligence. Get suggested answers in the user's language from both OpenAI and Dialogflow.
In Detailed Reports

Get an overview of how chat
and your agents are performing

Tickets

Offer your customers immediate help from a single interface by embedding customer ticket areas throughout your website. Use this feature with the Tickets app.

Agent Ratings

Gather feedback on your customers' live chat experiences and use lessons learned to improve customer service. Check your agents' ratings and send post-chat messages.

Departments

Organize conversations and assign departments to agents. Transfer rules so that your conversations will always land in the right hands. Route conversations and send department – specific email notifications.
AI Marketing

Innovative tools for
marketing automations

The bot can automate everything, including replying to user questions related to marketing campaigns. Automations allow you to send messages, show pop-ups, customise the chat design, and more when specific conditions – set by you – are validated. Access more that 13 conditions and 5 automation types.

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Marketing Automation

Multi-Users Direct Message, Email, SMS

Send direct chat messages, emails, and text messages to your users in real-time. Personalise every message with custom merge fields and automatically send notifications.

Booking System

With the Calendly integration, scheduling meetings with your site visitors is a breeze. Your leads and customers can easily book appointments directly from the chat widget or the tickets area.

Pop-up Message

Display pop-up messages on your website. Use text and profile images to standout. Create multiple pop-ups and automatically display them for specific use cases and situations.

Newsletter Subscription

Push users farther down your funnel by subscribing them to your preferred newsletter service. Mailchimp, Elastic Email, Campaign Monitor, Sendinblue, SendGrid, HubSpot, Moosend, GetResponse, ConvertKit, ActiveCampaign, MailerLite, Mailjet

AI fine-tuned for any industry

ParrotGPT delivers a seamless, enterprise-scale platform that transcends the traditional conversational AI of a chatbot to empower service teams and delight customers.

Retail: Reach shoppers with personalized offers on any channel

Provide customers with streamlined, rich, and secure experiences that delight and build loyalty.

E-commerce Communication to match your world-class shopping experience

Browsing for products. Waiting for an order. Reaching out for support. No matter where in the customer lifecycle— engage shoppers more effectively on whatever channel they prefer.

Real Estate: Sell more properties with less effort

Connect with buyers efficiently, while providing a better experience through automation on any channel.

Hospitality: Build trust and long-lived relationships

Connect with guests on any channel, and build unforgettable experiences without compromise.

Healthcare: Build a modern communication experience

Provide patients with a better healthcare experience, and enable staff to operate more efficiently — at scale.

Venues & Restaurants

Create better customer experiences, streamline operations, and enhance customer care.

Documentation

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Getting Started

3 docs
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Artificial Intelligence

10 docs
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Messaging Apps

13 docs
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Settings

11 docs
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Notifications

4 docs
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Miscellaneous

5 docs
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Google

2 docs